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Hardware Upgrade information issued:
Tuesday, February 11, 2003 5:59
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Dear Customers,
Data freeze on account would be lifted by
tomorrow 8.00 GMT
Velnet.co.uk
Customer Services
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Hardware Upgrade information issued:
Friday, February 07, 2003 11:59
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From: support@velnet.com [mailto:support@velnet.com]
Sent: Friday, February 07, 2003 11:59
To: Valued Customer
Subject: Notice of Migration to New hardware.
Notice of Migration to New hardware -
Update
Dear Customer,
In order to ensure that the pre-migration
checks are complete, we have
extended the data freeze until Monday.
This is to ensure that the data
quality on the new system is correct.
Please download your mailbox on Monday
10th of February 2003 before 6:30 pm.
We would like to apologize for any inconvenience
caused during this
maintenance period.
Regards,
Customer Services
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Hardware Upgrade information issued
on: Friday, January 31, 2003 11:59
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Dear Customer,
In order to address the fast changing
ISP service market needs, we
have planned to upgrade the existing platform
to a new hardware
specification. This platform will provide
an increased range of
products and greater flexibility in ISP
technology.
We have endeavoured to enable our entire
customer base a service
that will deliver the latest technology,
thus achieving a reliable
and stable service. Efforts have been
made to minimise the impacts
on existing services for our customers.
Prior to the completed hardware upgrade,
there will be data freeze
for account administration and FTP access
on 4th February 2003.
This interruption should last no longer
than 48 hours. This will
be followed by a minor service outage
lasting at most 4 hours
during the early hours of Thursday 6th
February 2003.
We would like to apologize for any inconvenience
caused during
this maintenance period.
Regards,
Customer Services
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